Booking Conditions
Welcome to the ViSTA 2007-08 Programme of courses.
These courses are open to staff in the voluntary sector, public sector and private and independent sector. ViSTA is a voluntary sector education and training specialist providing workforce development and community learning programmes.
This brochure is available in large print and other languages on request and can all be viewed on our website www.vistaproject.org.uk.
ViSTA works in association with the Somerset Voluntary Sector Network (SVSN): www.svsn.org.uk and The Somerset Children and Young People’s Partnership (CHYPPS).
Free Courses and Costs: This brochure has a mixture of fee paying courses and courses that are funded through specific sources. The free courses are clearly marked and if you are applying for a free place please make sure you meet the eligibility requirements stated within the course details. If you are booking a free place you must have the approval of an authorised person within your organisation to book onto training. This is because failure to cancel a confirmed booking may result in a cancellation charge for both free places and for fee paying courses.
ViSTA Course Cancellation/Alteration: ViSTA reserves the right to cancel or alter published courses if numbers are low, or due to unforeseen circumstances.
Cancellation: Cancellation of a fee paying course: Any cancellation within 21 days of the course date will be non-refundable. All other cancellations (ie giving 21 days notice) will be subject to a £20 administration charge.
Cancellation of free courses: A cancellation within 21 working days of the course date MAY be subject to a cancellation fee of £65. Last minute cancellations due to sickness or exceptional circumstances are acceptable and will not incur a charge. However failure to attend a course booked (ie you don’t turn up) may incur the charge. Cancellations of free places giving 21 working days notice from the start date of the course do not incur a cancellation charge.
How to Book
· Book on-line via our website www.vistaproject.org.uk.
- Phone our office: 0845 358 0372 for a booking form or use the form within this programme.
- Once we receive your booking form (including on-line bookings) you or your organisation are committed to the booking unless you cancel (see above).
- We will send a booking confirmation to the address given within your booking form – with joining instructions.
Payment: We prefer to receive payment in full with your booking (we provide a remittance advice for all such payments). If this is not possible (your organisation’s policy requires a purchase order or invoice) please provide the details we will need to invoice your organisation. Cheques to be payable to: Voluntary Sector Training Alliance Ltd.
Lunch: This is not provided unless stated, so please ensure you bring a packed lunch. Tea, coffee, water and biscuits will be provided.
Registration: Please ensure that you arrive at least 10 minutes before the advertised start time for registration and coffee.
Your Support Needs: ViSTA is committed to equal opportunities and aims to remove barriers to participation for anyone wishing to attend our events. Please use the pre-course questionnaire to notify us of your support needs. We will aim to meet your needs but may not be able to do so at very short notice (eg British Sign Language Communication Support).
Finding Your Venue: ViSTA uses fully accessible venues. We will send you directions on the reverse side of your course confirmation. You can use the postcode of the venue on various websites that will produce a map for you such as www.streetmap.co.uk . Our website will be updated to reflect any changes to the programme and will therefore give venue details throughout the year.
Would You Like Career Development Advice & Guidance?
If you would like information, advice and guidance about learning opportunities linked to your professional development or volunteering we can put you in touch with our Learning Advisor.
ViSTA’s Complaints Procedure
ViSTA is committed to providing high quality services. We want everyone that uses our service to enjoy their experience and hope that:
1 You will find all out staff friendly and helpful.
2 Our training courses are informative and enjoyable.
3 Our premises are comfortable and fully accessible.
4 You will always be treated with respect and dignity.
However if you are unhappy about anything that you have experienced during your involvement with ViSTA please tell us because we would like to improve what we do and put right whatever we have got wrong.
THIS IS WHAT YOU CAN DO
Phone us: 0845 358 0372
E-mail us: angela@vistaproject.org.uk
Write to us : Great Bow Wharf, Bow Street, Langport, TA10 9PN
Visit us in person (phone to arrange)
THIS IS WHAT WE WILL DO
1 Contact you within 5 working days of receiving your complaint.
2 Look into the situation that you have told us about.
3 Offer advocacy support if required.
4 Arrange to meet with you to discuss the situation and tell you about what we will do to put things right.
5 Take action to put the situation right and we will inform you of our actions.
However if you feel that we have not dealt with your complaint in an acceptable way or that the situation remains unresolved you can contact The Chair of the ViSTA Board of Trustees who will review the situation and take a final decision on our course of action.
Our Equal Opportunities Policy can be found here
Company no 6074763 , Registered Charity no 1119172, Telephone: 08453 580372
UK Learning Provider Reference Number: 10020323